Texas Department of Insurance (TDI) Mediator | 2020 – Present
Ayo has served as a mediator with the Texas Department of Insurance, facilitating healthcare and insurance-related civil disputes between health plans and healthcare providers, including physician offices and hospitals.
SMU Dispute Resolution Center Volunteer Mediator | 2017 – 2020
Ayo served as a pro bono mediator with the SMU Dispute Resolution Center in Plano, providing mediation services in civil and family disputes.
Her experience included family mediation and matters involving family violence dynamics.
Credentialed Distinguished Mediator (CDM) Texas Mediator Credentialing Association | 2026
Mediation & Dispute Resolution Training 80 hours | 2015–2016
Domestic Relations & Dispute Resolution Training 40 hours | 2017
Advanced Workplace Mediation Training 16 hours | 2026
Family Violence Dynamics Training 4 hours | 2017
Executive Development Certificate City of Plano | 2016
Certified Public Manager Texas State University | 2022
Ayo is recognized for her professional development in public-sector leadership, management, organizational effectiveness, and strategic decision-making. This background complements her mediation practice and her ability to understand organizational challenges and facilitate practical solutions.
City of Plano, Texas Information Technology / Public Service | 2010 – Present
Ayo has built a career in public service and information technology, working in complex organizational environments involving communication, collaboration, problem-solving, and coordination among diverse stakeholders.
This professional experience complements her mediation practice by providing a practical understanding of organizational dynamics, competing priorities, communication challenges, and collaborative problem-solving.
Distinguished Toastmaster (DTM) Toastmasters International | 2018
The Distinguished Toastmaster credential reflects advanced achievement in communication, public speaking, leadership, and mentoring through Toastmasters International. This experience complements Ayo’s mediation practice by strengthening her ability to listen effectively, communicate clearly, facilitate discussions, and help individuals navigate challenging conversations.
Ayo has participated as a speaker at various events and programs related to dispute resolution and communication.
Her leadership experience includes serving in multiple Toastmasters leadership positions, including:
She has also received Outstanding District 50 recognition through Toastmasters.
British Computer Society / Chartered Institute for IT MBCS | 1997
Ayo's professional technology background provides additional experience working with organizations, professionals, and complex operational environments.
Ayo has served in a variety of community leadership and volunteer roles, including:
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